Adventity BPO India Pvt Ltd
Adventity House, C-2, Wagle Industrial Estate, Thane (W),
Mumbai, Maharashtra-400604
Phone:55999000,Fax: 55999001
Email: kumar.subramanian@adventity.com
Website: www.adventity.com
Company Head Mr. Kumar Subramanian CEO
Contact Mr. Kumar Subramanian CEO
Year Establishment 2001
Company Profile
Adventity provides strategic knowledge process outsourcing solutions, including knowledge services (research and analytics), transaction processing and customer contact services to its clients, enabling them to increase their operating efficiencies and consolidate their competitive positions. Adventity's clients receive a high-quality, process driven solution that integrates key business and technology aspects. Its clientele include top-tier Wall Street investment banks, private equity firms, hedge funds and leading global 1000 corporations in the areas of finance, mortgage, airlines and pharmaceuticals. At Adventity, we believe in investing in long-term relationships, ensuring complete commitment and continuous value creation. Adventity provides services in the area of investment banking, mortgage processing, securities processing, credit cards, accounts receivables management, revenue accounting and reservation services, having domain focus in banking and dinancial services, travel, insurance and telecom. Adventity brings to its clients a highly qualified and committed team; with extensive global experience across all facets of commercial and investment banking, insurance and IT enabled services and consulting. Additionally, the Adventity team has broad experience in implementing, executing and expanding high quality, comprehensive solutions with some of the largest firms in the world, including PriceWaterHouseCoopers, CSFB, Infosys Technologies and Bank of America. Adventity has offices in North America, Europe and Asia, with its 1000-seat global processing center in Mumbai, India, with 500 employees. Adventity understands the complexities and the operational issues involved in setting up and managing offshore projects, and believes that it can bring the diverse experience of its management team to drive significant cost savings for its clients, using the Six Sigma approach for process improvement and the highest level of security standards.
Vertical Segment
• Telecom (Services)
• Banking
• Transportation
• Healthcare
• Insurance
• Retail
• Financial Services
Business Continuity
At Adventity, the BCP is used as the basis for guiding recovery activities. The plan assists in identifying crucial systems, tasks and processes and defining back-up procedures for business continuity; the personnel responsible; the levels of outage and responses; and the alternate processing locations and resources required. The recovery team action plan and plan administration details action plans for initial responses, recovery site operations, and its restoration/migration activities following a major service disruption. As part of its BCP strategy, the company conducts internal and client audits through regular training by way of walk-through scenarios of commonly occurring business outages; periodic testing of outage scenarios; and live tests with real down-times. For disaster recovery, the company conducts daily data back ups in a physically different, secure locations and mirrored databases are housed in separate locations.
IT & Telecom Infrastructure
The Adventity processing centre is directly connected to London and New-York through IPLC supported by state-of-the-art technology, including a 4 mbps IPLC (dedicated leased line); 16 T1 Lines from multiple vendors; WAN Nortel Passport 7480; predictive dialer from Davox Ensemble / Ensemble Pro Communications Server; ACD from Avaya G3Si, BCMS, CerterVu CT and NICE 8.8 quality monitoring, evaluation and analysis software. The company has IBM and Sun Solaris servers and data is stored using Raid 5 online and IBM DLT 8000.
IT Enabled Services
• Financial Reporting
• Investment Research
• Database Marketing/ Customer Analysis
• Accounting Transactions
• Telesales/Telemarketing
• Financial Analysis
• Document Management
• Insurance Policy Administration
• Credit/Debit Card Services
• Web Sales & Marketing
• Customer Care
• General Accounting
• Claims Processing
• Asset Management
• Cheque Processing
• Revenue Accounting
IT Projects
• Blended Sales Campaign - Outbound Sales and Inbound Sales/Service for Satellite TV subscription
• Credit Card Processing and Loyalty Management - For one of the largest Indian Corporates, Adventity manages the end to end Credit Card operations including Application processing, Card Embossing, PIN Generation, Welcome Kit Generation, Account Maintenance, Customer Service, Statementing and Loyalty Program
• Research & Analytics - Credit Analytics
• Financial Analytics
• Equity Research
• Company Profiles
• Presentation Support
•
• Research & Analytics - Credit Analytics
• Financial Analytics
• Equity Research
• Company Profiles
• Presentation Support
•
• Life Insurance Sales & Fulfilment - Adventity is contracted to run a 150 seat project for Tata AIG Life Insurance Company for handling all inbound calls, SMS and emails generated by the Direct Marketing Campaigns
• Airline Revenue Accounting - Revenue Accounting, Fare Audit, Tax Audit, Fare Filing, Fare Construction
• Mortgage Processing - Lead Generation, Loan Origination, Loan Closure and Processing
Quality Certification
• Six Sigma
• BS 7799
• COPC User Version 3.3
Markets
• Australia
• France
• Hong Kong
• India
• Ireland
• Malaysia
• Qatar
• Singapore
• Switzerland
• UAE
• UK
• US