exl Service.com (India) Pvt Ltd
A-48, Sector 58, Gautam Budh Nagar,
Noida, Uttar Pradesh-201301
Phone:2490320,Fax: 2490304
Email: marketing@exlservice.com
Website: www.exlservice.com
Company Head
Mr. Vikram Talwar
CEO
Contact
Mr. Sushil Bhasin
Marketing Manager
Year Establishment 1999
Company Profile
exl Service is one of the leading providers of value-added offshore business process outsourcing solutions, primarily serving global 1000 companies in the banking, financial services and insurance segments. exl’s core strengths as a domain and process-led, pure-play BPO company -- backed by strong investors, seasoned management and operational teams, highly demonstrable track record on ramp-ups and delivery and long-term annuity contracts with marquee clients - positions it uniquely in the offshore BPO space. exl combines in-depth knowledge of the BFSI segment with proven broad-based expertise in providing integrated front, middle and back-office process outsourcing solutions and managing large-scale processes for its US-based and UK-based clients. Leveraging its strong domain expertise and global delivery model, exl is well positioned to continue its growth within the expanding BFSI segment of the BPO services market. exl has successfully migrated over 140 processes covering a broad array of products and services to its operations centers. In the insurance industry, exl’s service offerings include migration and end-to-end outsourcing of insurance claims processing, opening, issuing and servicing policies, agency management and premium administration for life, property and casualty insurers. In the banking and financial services industry, exl’s service offerings include collections, cash management, loan servicing, research and reconciliation, finance and accounting processes, and customer support for mortgage banks, retail banks and consumer finance companies. exl also offer analytics solutions and specialized advisory services to its clients, including BPO opportunity identification, solution identification, process mapping and documentation, process re-engineering and business risk compliance services.
Vertical Segment
• Insurance
• Analytics, Finance & accounting, Collections, Advisory services, Technical Helpdesk
• Financial Services
• Banking
IT Enabled Services
• Transcription, Translation
• Financial Analysis
• Risk Management
• Document Management
• Financial Reporting
• Claims Processing
• Financial Management
• General Accounting
• Billing Services
• Accounting Transactions
• Database Marketing/ Customer Analysis
• Customer Care
IT Projects
• Finance and Accounting - EXL manages accounts payable processes involving vendor invoicing, validation and payments processes.
• Mortgage loans - EXL offers a flexible and expertise based support to multiple mortgage distribution channels (Business to Business - B2B, Business to Customer - B2C, Business to Realtor - B2R, Home Builder Division - HBD, Home Construction Lending - HCL). Its services span mortgage origination and mortgage processing related processes including from Loan verification, Customer service, Collections, Loan Rate Modi
• Life, health and annuities insurance - EXL managed a wide spectrum of Life, health and annuities insurance processes including both voice based as well as complex insurance transactions ranging from working with insurance brokers / agents in setting up new business to handling large ticket claims. EXL continues to serve the client in their insurance business line in back office policy administration function.
• Collections - EXL manages an assigned portfolio of both consumer and commercial 1-60 day’s loan collections.
• Motor, household and commercial insurance - EXL is managing diverse processes in motor, household and commercial insurance including voice based customer support, transaction processing, working with insurance brokers/agents and adjudicating claims.In addition, EXL also provides process consulting over the insurance process spectrum in the areas of Opportunity Identification, Process Reengineering and Process mapping.
Quality Certification
• ISO 9001
• Six Sigma
• COPC User Version 3.1
• BS 7799
Markets
• Germany
• India
• UK
• US