Convergys Information Management (India) Pvt Ltd

Convergys Information Management (India) Pvt Ltd

Plot No. 5643, HITEC City, Madhapur, 
Hyderabad, Andhra Pradesh-500081
Phone:55235000,Fax: 55235010
Email: vinay.mehta@convergys.com
Website: www.convergys.com

Company Head
Mr. Vinay Mehta
Managing Director

Contact
Mr. Jatin S Jhala
Director

Employees
Software:552;

Year Establishment 2002

Company Profile

Convergys Information Management India (Pvt) Ltd is a 100 percent subsidiary of Convergys IMG and has its operations at Hi-Tech City in Hyderabad. It is engaged in product development and support maintenance and implementation efforts of Convergys products throughout the world. Convergys Corporation (NYSE:CVG), a member of the S&P 500 and Forbes' Platinum 400, provides award-winning billing and customer care products and services to leading companies in telecommunications, cable and broadband, technology, financial services and next-generation services across 30 countries. Convergys Information Management Group (IMG) provides consulting services, licenses its billing and customer care software, and processes more than 45 million bills a month for customers like Sprint PCS and AT&T. Convergys Customer Management Group is the #1 provider of tele-services, handling calls for such clients as American Express and Microsoft, in the areas of customer service, technical support, and tele-marketing. The company was spun off from Cincinnati Bell in 1998.

Vertical Segment

• Telecom (Services)

Business Continuity

Convergys Information Management (India) Pvt. Ltd. is part of Convergys’ Global Assurance network and the Hyderabad facility is equipped with a state-of-the-art telecom infrastructure.  The Hyderabad center is connected to other Convergys locations in India, the UK and the US across high speed, dedicated and reliable networks to ensure high levels of uninterrupted service.  This also enhances disaster recovery capability and contingency planning between the various centers in the case of an event that impacts business continuity from a particular location.  The Hyderabad center is backed by other Convergys locations around the world and serves as a back-up facility for these locations as well if needed. In the event of an unexpected interruption of business processes/operations that is beyond the scope of daily operating response procedures at the Hyderabad site, an Incident Command Team is responsible for the site recovery plan that provides a plan of action.  By carrying out all response and recovery activities with prioritized objectives in mind, Convergys can protect it’s employees, ensure the continuity of our services into the marketplace, preserve jobs, and protect shareholder investments and corporate mission.

IT Products

• Infinys
• ICOMS
• GenevaTM

IT Services

• Migration and Application Porting Services
• Custom Application/Development and Maintenance
• Mobile and Wireless Solutions
• Telecom Services
• Systems Integrators
• QA & Testing services
• CRM Solutions & Services

IT & Telecom Infrastructure

The Convergys owned IT and telecom infrastructure allows IT professionals working in Hyderabad to connect directly to data and source code libraries housed in US data centers and UK based facilities.  Multiple IPLCs are deployed with diverse carriers and routing paths to establish a highly reliable and low-latency network connection to/from Hyderabad

Markets

• UK
• US

Continuum Systems Pvt Ltd

Continuum Systems Pvt Ltd

C-12-C Super Mart I, DLF Phase IV, 
Gurgaon, Haryana-122002
Phone:5043259, 2386464,Fax: 5043260
Email: sales@continuum-systems.com
Website: www.continuum-systems.com

Company Head
Mr. Iain Allison
CEO

Contact
Mr. Jesper Lindorff
COO

Employees
Software:45;

Year Establishment 2002

Company Profile

Continuum Systems is a complete IT solutions company offering comprehensive solutions to enterprises across a wide range of platforms and technologies. Our primary areas of expertise are in providing quality, cost effective software development and outsourcing services to our clients.

IT & Telecom Infrastructure

The company's development center and call center is fully equipped latest Pentium machines and servers. It has leased lines for the internet which provides 24x7 connectivity.

Convergys India Services Pvt Ltd

Convergys India Services Pvt Ltd

DLF Atria, Jacaranda Marg, DLF City, Phase II, 
Gurgaon, Haryana-122002
Phone:2563000,Fax: 2453090
Email: sanjit.bal@convergys.com
Website: www.convergys.com

Company Head
Mr. Jaswinder  Ghumman
Vice President & Country Manager

Contact
Mr. Sanjit Singh Bal
Director - Client Business Development

Year Establishment 2001

Company Profile

Convergys India Services, (CIS) is a wholly owned subsidiary of Customer Management Group, Inc (CMG) and part of the $ 2.5 billion Convergys Corporation.

Convergys Corporation (NYSE: CVG), a member of the S&P 500, Forbes Platinum 400 and a Fortune Most Admired Company, is a global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in nearly 60 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries. We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction. Convergys employs more than 66,000 people in 70 customer contact centers, data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys has its world headquarters in Cincinnati, Ohio, USA.

In India, Convergys India Services (CIS) provides contact center services from its 7 centers located in Gurgaon, Mumbai, Pune and Bangalore.

Vertical Segment

• Telecom (Services)
• Utilities
• Government
• Healthcare
• Insurance
• Retail
• Banking
• Hospitality

Business Continuity

Convergys has comprehensive DRP and BCP plans covering all service delivery centers.

IT & Telecom Infrastructure

Convergys offers a portfolio of contact management systems that deliver against your customer service goals.

IT Enabled Services

• Payroll Services
• Telesales/Telemarketing
• Claims Processing
• Recruiting & Staffing
• Education & Training
• Accounting Transactions
• Records Management
• Customer Care
• Billing Services
• Database Marketing/ Customer Analysis
• Other Sales & Marketing Communication (Advertising/PR)
• Benefits Administration
• Web Sales & Marketing
• Cheque Processing
• General Accounting
• Tax Processing
• Hiring Administration
• Document Management
• Transcription, Translation
• Credit/Debit Card Services
• Network Management

Quality Certification

• ISO 17799:2000
• BS 7799
• COPC User Version 3.1
• Six Sigma
• SAS 70

Markets

• Australia
• Austria
• Belgium
• Canada
• Denmark
• Finland
• France
• Germany
• Hong Kong
• Hungary
• India
• Ireland
• Italy
• Netherlands
• Norway
• Philippines
• Portugal
• Singapore
• Spain
• Sweden
• UK
• US

Continuum Solutions Pvt Ltd

Continuum Solutions Pvt Ltd

Mindspace - Raheja IT Park, HITEC City, Madhapur, 
Hyderabad, Andhra Pradesh-500081
Phone:23145015, 23145000,Fax: 23145350
Email: avtar.monga@bankofamerica.com
Website: www.bankofamerica.com

Company Head
Mr. Avtar Monga
Managing Director

Contact
Mr. Ganesh Kamath
CFO

Year Establishment 2003

Company Profile

Continuum Solutions Pvt Ltd (CSPL) is a wholly owned subsidiary of Bank of America Management Corporation (BoA), headquartered in Charlotte, North Carolina, US. Bank of America group holds all the shares of CSPL which has been setup with the sole purpose of providing core banking processing support to Bank of America businesses worldwide.

Vertical Segment

• Financial Services
• Banking

Business Continuity

CSPL’s site and technology infrastructure is set up as an integral part of Bank of America’s (The Bank) global network. This ensures that all aspects of infrastructure (site, servers, communication links, backup power etc) are implemented with multiple levels of redundancy and significant resilience to withstand damage. CSPL has adopted the Bank’s classification of “disaster-level event” and has planned as per its requirement.  The primary strategy adopted is that in the event of a Level 1 disaster (viz. the most severe), transaction processing will be “handed back” to the parent organization. Hence, the BCP focuses on achieving a robust, streamlined and effective communication, escalation and handover process. It also lays stress on ensuring that the plan is continuously updated, periodically tested and maintained in a form that is usable in any emergency.

IT & Telecom Infrastructure

Continuum has adopted the Bank’s standards, policies, procedures and benchmarks in all aspect of technology management. This ensures that components of IT infrastructure (servers, desktops, software, networking & communication equipment) are identical in brand, configuration and management processes as in any other site of the Bank.  Continuum is also completely integrated with the Bank’s global WAN. The end-to-end process of procurement, installation, monitoring and disposal of all technology assets is guided and reviewed on a 24x7 basis by the Bank’s global supply chain and network operation centers. All IT assets are designed with adequate redundancy and fault tolerant features.

IT Enabled Services

• Cheque Processing
• Credit/Debit Card Services
• Document Management

Markets

• US