Allsec Technologies Ltd
46B Velachery Main Road,, Velachery,
Chennai, Tamil Nadu-600042
Phone:22447070,Fax: 22447077
Email: jagadish@allsectech.com
Website: www.allsectech.com
Company Head
Mr. Ramamoorthi Jagadish
CEO
Contact
Mr. Adiseshan Saravanan
President
Employees
Software:35;
Year Establishment 1999
Company Profile
Headquartered in Chennai, India, Allsec Technologies is a leading provider of value-added offshore contact center and business process outsourcing (BPO) solutions, primarily serving the needs of global corporations. From its 3 facilities in Chennai, Allsec provides support services for inbound customer care, technology helpdesk and inbound and outbound tele-services that include sales, collections, lead generation and market research. Allsec also delivers extremely unique processes in third party quality monitoring as well as HR service deliveries including payroll, claims processing, benefits administration and several unique HR intensive processes with a web based delivery model. Our business processes are built in a structured manner enabling rapid delivery and implementation of new services, business continuity, change management, disaster recovery, system redundancies and deliver a common reporting system across all access channels to the clients. The company's key focus areas are: people, processes and best of breed technology. This has been instrumental in delivering world-class contact center and BPO services to its marquee set of clients. Our operations are built to offer customer centric and customer specific solutions, which are focused on the needs of the customers. Backed by a team of dedicated professionals with strong conceptualization and implementation skills, Allsec’s strength is the team’s domain expertise in understanding customer requirements better and delivering end-to-end solutions.
Allsec handles business development initiatives in the US from Allsectech, Inc, a fully owned subsidiary, with business development suites located at Princeton, NJ and Marietta, GA. Allsec is also well represented in the UK. Allsec has clients in the US and UK that include Fortune corporations.
Vertical Segment
• Automotive, Airlines, Hotels, Pharmaceuticals, Entertainment, Media
• Financial Services
• Banking
• Telecom (Services)
• Telecom (Equipment)
• Hospitality
• Manufacturing (Process)
• Manufacturing (Discrete)
• Insurance
Business Continuity
Realizing the need for seamless delivery of service, Allsec has a comprehensive disaster recovery plan to ensure nil outage. It has in place world-class technology that is well proven and guarantees the highest standards in reliability and is backed up with more than adequate system redundancies. Its fiber optic connectivity to the US is ensured through trans Pacific and trans Atlantic for route redundancies. Additionally, the last mile connectivity at Chennai is through a self-healing SDH loop that instantly recovers in the event of breaks. Allsec has abundant power supply from multiple sources across its facilities with built-in redundancies and back ups. Business continuity is ensured through multi-location facilities, network infrastructure and equipment redundancy.
IT & Telecom Infrastructure
Allsec operates integrated global delivery platforms supported by state-of-the-art, scalable infrastructure. Allsec has invested in best-of-breed, scalable technology platforms. The computing, networking, call logging & monitoring infrastructure of Allsec in terms of equipment, software and hardware are from Dell, Nortel, Avaya, Mosaix, NICE, Davox, Verint, Microsoft & others. All equipment is well balanced and configured, and provides for rapid scalability. The entire infrastructure is very ably integrated and maintained 24*7 by Allsec’s skilled and experienced IT, telecom and technology teams.
IT Enabled Services
• Database Marketing/ Customer Analysis
• Payroll Services
• Credit/Debit Card Services
• Benefits Administration
• Telesales/Telemarketing
• Customer Care
• Records Management
• Web Sales & Marketing
Quality Certification
• ISO 9001
Markets
• Canada
• UK
• US