Hero Corporate Service Ltd

Hero Corporate Service Ltd

E-1, Qutab Hotel Complex, Shaheed Jeet Singh Marg,
New Delhi, New Delhi-110016
Phone:26850546, 26850547,Fax: 26856118
Email: contact@herocorp.com
Website: www.herocorp.com

Company Head
Mr. Sunil Kant Munjal
CEO

Contact
Mr. Ravi Prakash Gupta
General Manager

Employees
Software:55;

Year Establishment 1995

Company Profile

Hero Corporate Service Limited (HCSL) is the Information Technology arm of the $2.2 billion Hero Group. HCSL has three divisions -- HeroITES (call center and BPO space), HeroMindmine (training and education) and Herosoft (ERP space). Hero ITES, an ISO 9001:2000 certified organisation, offers a range of customer interaction services like outbound calling, inbound calling, web-based responses, email responses and back office processing. It provides a high quality and moderately priced service proposition to several Fortune 500 clients in the US and UK. Herosoft offers consultancy and implementation services to customers in international markets and in India. It has ERP and SCM package implementation and support capabilities and web enabled/integration services for B2B commerce. Hero Mindmine is India's leading training and HR services organisation for call centers and customer service industries and pioneered this training concept in India. It provides learning solutions in the areas of training delivery, consulting, content development and assessments for sectors like airlines, automotive, BPO, FMCG, IT, pharma and telecom.

Vertical Segment

•    Financial Services
•    IT
•    Telecom (Equipment)
•    Retail
•    Telecom (Services)
•    Banking

Business Continuity

HeroITES's two year-old partnership with the world's 10th largest inbound contact center company allows it to provide clients, an option to provide services from on-shore, near-shore and off-shore centers. The combined capability and experience of HeroITES and its partner enable it to be a world leader in the provision of customer support services. Furthermore, the technology architecture of HeroITES and the partner has been so designed that HeroITES is able to offer a fully redundant platform offering complete disaster recovery/business
continuity capabilities.

IT & Telecom Infrastructure

HeroITES hosts its network from multiple locations for voice & data connectivity. Multiple carriers are used for providing connectivity to these locations. All international 2 mbps circuits are on end-to-end fiber optic cables with highly diversified routes and redundant infrastructure providing an exceptionally high uptime. Additionally, HeroITES has full redundancy/back-up available for servers, routers, core switch, multiplexer, ACD and predictive dialer. The power supply and power back-up is in place and the site is manned with a pool of highly skilled and experienced IT staff working in multiple shifts.

IT Enabled Services

•    Document Management
•    Telesales/Telemarketing
•    Customer Care
•    Web Sales & Marketing

Collaboration

- Local Resource Partner for SAP
- Alliance with Siemens Information Systems Ltd.
- IBM

Markets

•    Australia
•    UK
•    US

Helios & Matheson Information Technology Ltd

Helios & Matheson Information Technology Ltd

No. 9, Adwave Towers, South Boag Road, T Nagar,
Chennai, Tamil Nadu-600017
Phone:24340325, 24340329,Fax: 28200485
Email: info@heliosmatheson.com
Website: www.heliosmatheson.com

Company Head
Mr. G K Muralikrishna
Managing Director

Contact
Mr. G K Muralikrishna
Managing Director

Employees
Software:636;

Year Establishment 1991

Company Profile

Helios & Matheson Information Technology Limited is a 13-year old Information Technology services organization with its corporate headquarters in Chennai, India and offices and subsidiaries at the US, Singapore and Bangalore. Its range of service offerings is one of the most comprehensive in the industry and spans the entire software services lifecycle, including application development and integration, application life cycle management, and enterprise systems management. Currently with a team of over 650 people, Helios & Matheson has a strong client focus backed by a powerful suite of services, quality processes that follow ISO 9001:2000 norms, solutions that cover a wide range of business areas and a global delivery model. The company’s ability to manage large client relationships, its extensive industry specific knowledge and experience, and delivery excellence are some of its important differentiators. It has always shown strong financial results year on year. Since its inception in 1991, the company has an uninterrupted record of profits and dividend distribution. The company guidance for the fiscal year ending 31 March 2005 states that income is expected to be in the range of Rs 1,193 million and Rs 1,201.6 million, and net profit after tax is expected to be in the range of Rs 168 million and Rs 172 million. Helios & Matheson is looking at an aggressive growth to $100 million revenue and also at attaining a critical mass of 2,000 employees by 2006.  In addition to our organic growth, it seeks to pursue strategic acquisition opportunities towards this end.  The company has a history of growing through acquisitions.  Helios & Matheson has completed four acquisitions to date -– two in 2001 and two in 2004 -- and has integrated all companies seamlessly, positively, and profitably into its fold.

Vertical Segment

•    Government
•    Transportation
•    Insurance
•    Power & Energy
•    Education
•    Financial Services
•    Utilities
•    Retail
•    Telecom (Services)
•    Banking
•    Manufacturing (Discrete)
•    Healthcare
•    Manufacturing (Process)

Markets

•    Belgium
•    India
•    Malaysia
•    Mexico
•    Singapore
•    Thailand
•    UK 
•    US

Heartland Delhi Transcription & Services Pvt. Ltd.

Heartland Delhi Transcription & Services Pvt. Ltd.

Plot No. 14, Sagar Tower, Disst. Center, Janakpuri,
New Delhi, New Delhi-110058
Phone:25529180, 25529182,Fax: 25540794
Email: mahendrarawat@hotmail.com
Website: www.heartlandis.com

Contact
Mr. Mahendra Singh Rawat
General Manager

Year Establishment 1998

Company Profile

Heartland Delhi Transcription and Services Pvt Ltd is a medical transcription company dedicated to providing transcription services to Heartland Information Services (HIS), headquartered in Toledo, Ohio, with satellite transcription centers at several overseas locations. Heartland Delhi is the largest medical transcription company in Delhi with nealy 500 employees. A leader in the medical transcription field, Heartland has developed training programs, quality assurance programs and customized software. It is a subsidiary of HCR Manor Care (NYSE:HCR), the leading owner and operator of long-term care centers in the US. Heartland Delhi benefits from this association in two primary ways -- with a heritage grounded in the healthcare industry, Heartland has tremendous respect and appreciation for the importance of medical transcription and its vital role in both patient care and business operations; and, backed by a leader in the healthcare industry, Heartland has the financial support to pursue innovations and improvements for even greater customer service.

IT & Telecom Infrastructure

The heart of Heartland’s customizable transcription technology is a proprietary system called GEMSTAR™ (Global Electronic Management System for Transcription and Reporting).  As a fully integrated dictation and transcription system, GEMSTAR offers a variety of significant advantages, including substantial capital investment savings.

IT Enabled Services

Transcription, Translation

HealthScribe India Pvt Ltd

HealthScribe India Pvt Ltd

# 1, HealthScribe Plaza, Koramangala, Block 8,
Bangalore, Karnataka-560095
Phone:25715715,Fax: 25715345
Email: suresh.n@hscribeindia.com
Website: www.healthscribeindia.com

Company Head
Mr. Suresh Nair
CEO & Managing Director

Contact
Mr. Suresh Nair
CEO & Managing Director

Year Establishment 1993

Company Profile

HealthScribe India Ltd is a joint venture between Max India LImited, one of India's leading multi-business corporations, and US based HealthScribe Inc. Incorporated in 1992 as an offshoot of Kriya Systems with headquarters in Virginia, HealthScribe Inc currently has an annualised turnover in excess of $25 million and is among the three largest players in the Medical Transcription industry in the US. HealthScribe pioneered the medical transcription industry in India by incorporating in 1993. It commenced its operations in Bangalore in early 1996, as a subsidiary of HealthScribe Inc. HealthScribe India was the first medical transcription company in the country to provide both training as well as employment to medical transcriptions. The company initially set up its operation in the outskirts of Bangalore at Electronics City. At the time, in order to have access to satellite communications, a business needed to be located in Electronic City, the site of the Bangalore 'earth stations'. Here the fledging operation concentrated on hiring, training and developing the first groups of medical transcriptionists in India. The quality and completeness of the training and the newly deployed technology were thoroughly tested. Being the initial medical transcription company in India, potential employees also were tested to determine if HealthScribe really represented a viable career for them. The facilities were somewhat basic. Eventually development of microwave transmissions throughout Bangalore permitted companies using satellite communications to locate closer into the centure of the city. Once HealthScribe had passed the 'proof of concept' stage HealthScribe moved, in late 1998, to a state-of-the-art office complex in Koramangala, about 10 minutes from the Bangalore airport.

Vertical Segment

•    Healthcare
•    IT

IT Enabled Services

•    Transcription, Translation

Collaboration

HealthScribe Inc., USA

Markets

•    US

HCL Technologies Ltd

HCL Technologies Ltd

A 10-11, Sector 3,
Noida, Uttar Pradesh-201301
Phone:2520917, 2520997,Fax: 2538961
Email: pratibhad@corp.hcltech.com
Website: www.hcltechnologies.com

Company Head
Mr. Shiv Nadar
Chairman & CEO

Contact
Mr. Saurav Adhikari
Corporate Vice President

Employees
Software:13600;

Year Establishment 1976

Company Profile

HCL offers a broad portfolio of services to both enterprise and engineering organizations.  Its enterprise services triad includes software services (established centers of excellence in ERP, CRM, EAI, BI/DWH and mainframe, AS400 and application testing, consulting services including application portfolio optimization); BPO (multi-lingual, distributed delivery across Northern Ireland, India, Malaysia); and remote infrastructure management (ITIL compliant, data center, network, security and end user support with unique visibility solutions). Its engineering services triad includes hardware design, mechanical engineering and embedded applications.
Going beyond the sum of parts, the 'triads' integrate service capabilities to offer superior value using global delivery.

Vertical Segment

•    Utilities
•    Retail
•    Transportation
•    Oil & Petroleum
•    Aerospace, Automobiles, Semi-conductors and equipment manufacturers, Pharmaceuticals
•    Robotics
•    Insurance
•    Government
•    Power & Energy
•    Financial Services
•    Manufacturing (Discrete)
•    Telecom (Services)
•    Telecom (Equipment)
•    Healthcare
•    Banking
•    Manufacturing (Process)
•    Design Automation

Business Continuity

The BCP/DR strategy of HCL focuses on ensuring that its clients are not impacted  by natural or man-made disasters, at HCL facilities, irrespective of its magnitude and duration. HCL adopts a knowledge embodied tool based approach to generate BC plan options for the customer to choose.  The requirements of DR and BC capability in terms of speed of recovery, permissible data loss and the interim performance level of the customer's critical processes depends on customer preferences.  Taking engagement related data and customer pre4ferences as inputs, the tool generates options for the customer to choose. The BCP  may provide recovery either at customers' site or at a HCL location.  The HCL BCP/DR sites are geographicaly dispersed, the software and date are periodically backed up. The customized BC plan of each cusotmer is tested periodically to ensure total preparedness. The safey of people, IPR, and customer trade secret protection are ensured.   The BCP/DR sites are provided with electronic physical access control, firewall, IDS and secure subnets. HCL verifies the robustness of the BCP/DR plan and disruption resilence through periodic internal audits. It has dedicated recovery sites at Chennai, Delhi in India and Sunnyvale, CA and New Jersey, in the US. The company has geographically dispersed development centers, with excellent WAN connectivity, a distributed development business model and tool-based customized BC/DR options generation.

IT Services

•    ERP Solutions & services
•    CRM Solutions & Services
•    Enterprise application integration
•    Business Intelligence/Data Mining & Data Warehousing

IT & Telecom Infrastructure

The HCL network backbone spans the cities of Noida, Gurgaon, Chennai and Bangalore where ODCs are located and extends up to Sunnyvale and New Jersey, in the US.
This network ensures confindentiality, integrity and availability of data through the deployment of IDS and prevention systems, BS 7799/ITIL compliance and supports regulated and encrypted services like FTP, e-mail/internet services, https, Telnet and  NFS through Secsure ID tokens.

IT Enabled Services

•    Benefits Administration
•    Customer Care
•    Records Management
•    Telesales/Telemarketing
•    Database Marketing/ Customer Analysis
•    Web Sales & Marketing
•    Other Administrative Jobs
•    Financial Reporting
•    Other Transaction Processing
•    Credit/Debit Card Services
•    Other Financial Activities
•    Payroll Services
•    Financial Analysis
•    Accounting Transactions

Quality Certification

•    ISO 9001
•    Six Sigma
•    BS 7799
•    SEI CMM Level 5
•    ISO 9000
•    Other

Markets

•    Australia
•    Belgium
•    Canada
•    China
•    Germany
•    Hong Kong
•    India
•    Ireland
•    Japan
•    Luxembourg
•    Netherlands
•    Norway
•    Norway, Singapore, New Zealand, Austrelia
•    Sweden
•    UK
•    US