Hero Corporate Service Ltd
E-1, Qutab Hotel Complex, Shaheed Jeet Singh Marg,
New Delhi, New Delhi-110016
Phone:26850546, 26850547,Fax: 26856118
Email: contact@herocorp.com
Website: www.herocorp.com
Company Head
Mr. Sunil Kant Munjal
CEO
Contact
Mr. Ravi Prakash Gupta
General Manager
Employees
Software:55;
Year Establishment 1995
Company Profile
Hero Corporate Service Limited (HCSL) is the Information Technology arm of the $2.2 billion Hero Group. HCSL has three divisions -- HeroITES (call center and BPO space), HeroMindmine (training and education) and Herosoft (ERP space). Hero ITES, an ISO 9001:2000 certified organisation, offers a range of customer interaction services like outbound calling, inbound calling, web-based responses, email responses and back office processing. It provides a high quality and moderately priced service proposition to several Fortune 500 clients in the US and UK. Herosoft offers consultancy and implementation services to customers in international markets and in India. It has ERP and SCM package implementation and support capabilities and web enabled/integration services for B2B commerce. Hero Mindmine is India's leading training and HR services organisation for call centers and customer service industries and pioneered this training concept in India. It provides learning solutions in the areas of training delivery, consulting, content development and assessments for sectors like airlines, automotive, BPO, FMCG, IT, pharma and telecom.
Vertical Segment
• Financial Services
• IT
• Telecom (Equipment)
• Retail
• Telecom (Services)
• Banking
Business Continuity
HeroITES's two year-old partnership with the world's 10th largest inbound contact center company allows it to provide clients, an option to provide services from on-shore, near-shore and off-shore centers. The combined capability and experience of HeroITES and its partner enable it to be a world leader in the provision of customer support services. Furthermore, the technology architecture of HeroITES and the partner has been so designed that HeroITES is able to offer a fully redundant platform offering complete disaster recovery/business
continuity capabilities.
IT & Telecom Infrastructure
HeroITES hosts its network from multiple locations for voice & data connectivity. Multiple carriers are used for providing connectivity to these locations. All international 2 mbps circuits are on end-to-end fiber optic cables with highly diversified routes and redundant infrastructure providing an exceptionally high uptime. Additionally, HeroITES has full redundancy/back-up available for servers, routers, core switch, multiplexer, ACD and predictive dialer. The power supply and power back-up is in place and the site is manned with a pool of highly skilled and experienced IT staff working in multiple shifts.
IT Enabled Services
• Document Management
• Telesales/Telemarketing
• Customer Care
• Web Sales & Marketing
Collaboration
- Local Resource Partner for SAP
- Alliance with Siemens Information Systems Ltd.
- IBM
Markets
• Australia
• UK
• US