Convergys India Services Pvt Ltd
DLF Atria, Jacaranda Marg, DLF City, Phase II,Gurgaon, Haryana-122002
Phone:2563000,Fax: 2453090
Email: sanjit.bal@convergys.com
Website: www.convergys.com
Company Head
Mr. Jaswinder Ghumman
Vice President & Country Manager
Contact
Mr. Sanjit Singh Bal
Director - Client Business Development
Year Establishment 2001
Company Profile
Convergys India Services, (CIS) is a wholly owned subsidiary of Customer Management Group, Inc (CMG) and part of the $ 2.5 billion Convergys Corporation.
Convergys Corporation (NYSE: CVG), a member of the S&P 500, Forbes Platinum 400 and a Fortune Most Admired Company, is a global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in nearly 60 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries. We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction. Convergys employs more than 66,000 people in 70 customer contact centers, data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys has its world headquarters in Cincinnati, Ohio, USA.
In India, Convergys India Services (CIS) provides contact center services from its 7 centers located in Gurgaon, Mumbai, Pune and Bangalore.
Vertical Segment
• Telecom (Services)
• Utilities
• Government
• Healthcare
• Insurance
• Retail
• Banking
• Hospitality
Business Continuity
Convergys has comprehensive DRP and BCP plans covering all service delivery centers.
IT & Telecom Infrastructure
Convergys offers a portfolio of contact management systems that deliver against your customer service goals.
IT Enabled Services
• Payroll Services
• Telesales/Telemarketing
• Claims Processing
• Recruiting & Staffing
• Education & Training
• Accounting Transactions
• Records Management
• Customer Care
• Billing Services
• Database Marketing/ Customer Analysis
• Other Sales & Marketing Communication (Advertising/PR)
• Benefits Administration
• Web Sales & Marketing
• Cheque Processing
• General Accounting
• Tax Processing
• Hiring Administration
• Document Management
• Transcription, Translation
• Credit/Debit Card Services
• Network Management
Quality Certification
• ISO 17799:2000
• BS 7799
• COPC User Version 3.1
• Six Sigma
• SAS 70
Markets
• Australia
• Austria
• Belgium
• Canada
• Denmark
• Finland
• France
• Germany
• Hong Kong
• Hungary
• India
• Ireland
• Italy
• Netherlands
• Norway
• Philippines
• Portugal
• Singapore
• Spain
• Sweden
• UK
• US