Convergys Information Management (India) Pvt Ltd
Plot No. 5643, HITEC City, Madhapur,Hyderabad, Andhra Pradesh-500081
Phone:55235000,Fax: 55235010
Email: vinay.mehta@convergys.com
Website: www.convergys.com
Company Head
Mr. Vinay Mehta
Managing Director
Contact
Mr. Jatin S Jhala
Director
Employees
Software:552;
Year Establishment 2002
Company Profile
Convergys Information Management India (Pvt) Ltd is a 100 percent subsidiary of Convergys IMG and has its operations at Hi-Tech City in Hyderabad. It is engaged in product development and support maintenance and implementation efforts of Convergys products throughout the world. Convergys Corporation (NYSE:CVG), a member of the S&P 500 and Forbes' Platinum 400, provides award-winning billing and customer care products and services to leading companies in telecommunications, cable and broadband, technology, financial services and next-generation services across 30 countries. Convergys Information Management Group (IMG) provides consulting services, licenses its billing and customer care software, and processes more than 45 million bills a month for customers like Sprint PCS and AT&T. Convergys Customer Management Group is the #1 provider of tele-services, handling calls for such clients as American Express and Microsoft, in the areas of customer service, technical support, and tele-marketing. The company was spun off from Cincinnati Bell in 1998.
Vertical Segment
• Telecom (Services)
Business Continuity
Convergys Information Management (India) Pvt. Ltd. is part of Convergys’ Global Assurance network and the Hyderabad facility is equipped with a state-of-the-art telecom infrastructure. The Hyderabad center is connected to other Convergys locations in India, the UK and the US across high speed, dedicated and reliable networks to ensure high levels of uninterrupted service. This also enhances disaster recovery capability and contingency planning between the various centers in the case of an event that impacts business continuity from a particular location. The Hyderabad center is backed by other Convergys locations around the world and serves as a back-up facility for these locations as well if needed. In the event of an unexpected interruption of business processes/operations that is beyond the scope of daily operating response procedures at the Hyderabad site, an Incident Command Team is responsible for the site recovery plan that provides a plan of action. By carrying out all response and recovery activities with prioritized objectives in mind, Convergys can protect it’s employees, ensure the continuity of our services into the marketplace, preserve jobs, and protect shareholder investments and corporate mission.
IT Products
• Infinys
• ICOMS
• GenevaTM
IT Services
• Migration and Application Porting Services
• Custom Application/Development and Maintenance
• Mobile and Wireless Solutions
• Telecom Services
• Systems Integrators
• QA & Testing services
• CRM Solutions & Services
IT & Telecom Infrastructure
The Convergys owned IT and telecom infrastructure allows IT professionals working in Hyderabad to connect directly to data and source code libraries housed in US data centers and UK based facilities. Multiple IPLCs are deployed with diverse carriers and routing paths to establish a highly reliable and low-latency network connection to/from Hyderabad
Markets
• UK
• US