Qatalys Software Technologies Ltd
Job Description
Greetings from QSource Global Consulting PVT LTD
Opening for TeamLead Helpdesk
Experience in handling a team of minimum 10-15
Good Technical knowledge
Desired Candidate Profile
Providing Voice & E-Mail Technical Help Desk Services support to Internal End
Users and External Commercial Account End Users across North America,
Cananda, EMEA & AP.
# Awareness of basic networking concepts and technologies.
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token
Ring, Ethernet, LAN/WAN
# Understanding of operating systems, Windows 2000/NT/XP ¿ configuration
options and Troubleshooting
# Browser Support - Internet Explorer
# Ability to identify basic hardware parts and aware of basic hardware
concepts
# User level familiarity with at least one e-mail client - Outlook, Notes
etc..
# Receives incoming calls from customers and creates incident record or
updates existing record.
# Ability to meet a set of defined account agent productivity measurements.
# Be able to identify opportunity for, and implement process improvements.
# Customer Service Skills
# Communications ¿ verbal and written
# Neutral accent
# Advanced soft skills and call control as appropriate for an internal
corporate IT helpdesk.
# Possesses strong customer service skills with ability to balance technical
support, written / oral communication and customer satisfaction.
# Questioning skills- probing skills, as relevant to the issue and level of
the caller
Contact Details
Qatalys Software Technologies Ltd_QSource Global Consulting PVT LTD
Website: http://www.qsourceglobal.com
Email Address: reethar@qsourceglobal.com
Telephone: 9972098620