Designation IT Analyst
Job Description Primary Job Responsibilities:
• IT User Account Management
• User Account Creation
• User Account Changes
• Removal of User Accounts
• Access Control Management
• Authorized Access Control Change Requests
• Access Changes , Access Control Reviews
• Involves delivering Technical Infrastructure Support for clients within the defined SLA/SLO's
• Involves handling Inbound and making Calls for escalation and technical resolution
• Involves resolving customer on Ticketing system
• Involves updating customers on latest information on a product or service..
• Should be comfortable working in shifts (predominantly nights).
• Experience in working in Infrastructure support
• Experience in working in IT helpdesk environment
• Should have excellent verbal and written English communication skills.
Desired Profile Candidate should have any of the following skills:
• CA's Access Manager
• Federation Manager
• Sun's Identity Manager
• CA’s Identity Manager or Eurekify
Experience 3 - 6 Years
Industry Type IT-Software/ Software Services
Functional Area Application Programming, Maintenance
Education UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location Chennai
Keywords CAs Access Manager; Federation Manager; Suns Identity Manager; CAs Identity Manager or Eurekify
Contact Tezy Varghese
Symantec Pune
Symantec Corporation, Veritas Software India Pvt. Ltd.
RMZ Icon Project, S.No 3/8
Baner Road.
Pune,maharashtra,INDIA 411008
Telephone 91-020-40754783
Website http://www.symantec.com