Dell Gurgaon- Technical Support (voice) Openings- Walk In Interviews
Job Description:
• Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
• Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
• Escalate problems when unable to resolve customer issues.
• Log and sufficiently document all contacts with customers in designated tools.
Candidate Profile:
Bachelor Degree,
Undergraduate candidates need to have one year of international call center experience
Diploma Courses (post 10+2 with 1 year international call center experience);
Engineering Graduates need to have 3 months of international call center experience
1. Basics of Computers including Operating Systems, hardware and internet.
2. Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage
Exposure to technical support trouble shooting in international call centers will be an added advantage.
Experience: 0 - 3 Years
Location: Delhi, Delhi/NCR, Gurgaon
WALK IN INTERVIEWS: MONDAY TO FRIDAY (11am to 5pm)
Please carry a caopy of your CV and photograph.
Address:
Dell International Services India Private Limited
Sector 43, Vipul Tech Square
Opposite Central Park Condominiums
Gurgaon-122002