Technical Support Analyst - B.E Fresher with Java knowledge
Key Responsibilities:
Incident Resolution
* Provide expert solutions to complex customer problems in a timely manner by receiving, clarifying and investigating incidents
* Offer complete and timely technical explanations to customers throughout the incident resolution process and ensure that customers’ technical staff fully understand issue, its resolutions and means for prevention
* Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments
* Clearly and concisely document all customer interaction and all steps taken to resolve incidents
* Take ownership of and follow-through with all priority customer incidents
* Escalate customer issues to the Team Lead as appropriate
* Observe trends with technical issues and recommend improvements to design, documentation or implementation
* Ensure professional telephone manner at all times
Expected Role:
- Identify issues and determine correct course of action.
- Determine when issues need to be escalated.
- Setting severity levels with customers.
- Managing assigned Projects effectively (workload management)
- Work effectively with assigned junior personnel.
- Recommendations for improvement in Support policies and procedures.
- Software and document enhancements.
- Actions required for improving performance and skills of assigned associate personnel.
Required Skills & Knowledge:
- A Bachelor's degree in engineering from IT or Computer science background
- Excellent time management and organizational skills
- Must have excellent verbal and written communication skills
- Strong analytical problem solving and decision making skills
- Ability to work efficiently and independently
- Ability to create, install, and upgrade software and apply patches
- Display strong work ethic and do whatever it takes to get the job done
- Ability to handle difficult or sensitive situations with diplomacy and tact
- Should be flexible in working in shifts.
Job Location : Bangalore
Desired Experience : 0-1 Years
Apply Here:-