Service Management
Job Description
Overall responsibility for the resolution of all problems and implementation of changes
Manage all problems in accordance with the Problem & Change Management processes
Minimize the impact of problems on the availability of services
Ensure the quality, accuracy & timely resolution of Problems
Manage the root cause analysis process for problems that affect availability
Responsibility for the creation, coordination, consolidation and monitoring of change schedules.
Responsibility for ensuring that all Changes are appropriately documented, approved & accurate.
Responsibility for ensuring that all Changes are accurately implemented on time.
Drive proactive quality improvement
Produce weekly Problem & Change management statistics,Independently generates solutions, based on analytical skills and business knowledge,Analyzing client business requirements.
Desired Candidate Profile
IT Savvy, Basic Networking Concepts, Demonstrates professional knowledge of client's environment, platform and systems development and systems/network operations,Demonstrates analytical ability and creativity in resolving first and second level problems for systems, networks, and applications and in the design, implementation and coordination of solutions to ensure system performance issues are resolved. Prepared to work in 24/7 environment
Graduate from a reputed Institution in the field of Engineering, Science, Information Technology , having a good overview of IT and a consistent academic track record.
3+ years of exp in helpdesk environment , IT Infrastructure Management and related areas.,Good Communication Skills - Verbal & Written,Good Presentation and Leadership Skills.
Excellent customer/client handling skills
Ability to coordinate work between teams across geographies,ITIL Foundation Certfication/ITIL Practitioners Certification/Knowledge of BS15000/IS0 20000/Knowledge of BS7799/ISO 27001/Microsoft Operations FrameWork.
Contact Details
Company Name:Synova Innovative Technologies Pvt Ltd
Website:http://www.synovaindia.com
Email Address:resumes-naukri@synovaindia.com