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Thursday, August 27, 2009

IT Infrastructure Support

HSBC Electronic Data Processing India Pvt. Ltd
Hyderabad / Secunderabad

Designation EXECUTIVE- COGNOS – IT Infrastructure Support
Job Description • Monitoring of all servers, packages, processes of Cognos
• Monitoring and tracking of and CPU utilizations
• Deployment of application changes (i.e. publishing Cognos packages)
• Verify scheduled jobs and its logs for Cognos
• Proactive monitoring and reporting continuous Report failures, Badly Scheduled Reports, Long Executing Reports and worst performing reports
• Login creation, granting permissions on Cognos
• Monitoring GSD queue to handle level 1 incident and escalate to GLT/Onshore for Level 2
• Incident Registration utilizing
• Reactive monitoring using various tools and report the bottlenecks
• Collecting Cognos Performance metrics
• Raising problem records with vendors and follow ups
Desired Profile • Excellent communication skills, strong interpersonal, organizational and problem solving skills needed as interface with intermediate levels of technical and business management is required.
• Must be fluent in English and some prior experience in technical writing would be beneficial.
• Ability to quickly learn and adapt to changing environment, team player, detail oriented, logical thinker.
• Methodical and logical approach with experience of problem solving.
• Ability to prioritize and deliver service, to agreed service levels, within a diverse and constantly changing technical environment.
• Must be willing to work in shifts.
• Dynamic, outgoing, self motivated person

• Bachelors’ degree in Computer Science, Management Information Systems, or related technical field or equivalent experience.

Cognos experience desirable.
Extensive knowledge on UNIX administration and shell scripting is mandatory.
Basic knowledge on RDBMS, Data warehousing concepts or any BI tools is an essential.
Experience 1 - 6 Years
Industry Type IT-Software/ Software Services
Functional Area Systems, EDP, MIS
Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location Hyderabad / Secunderabad

Contact HR TEAM
HSBC Electronic Data Processing India Pvt Ltd

Website http://www.hsbcglobalresourcing.com