Daksh eServices Pvt Ltd
186 Udyog Vihar, Phase I,Gurgaon, Haryana-122016
Phone:5093000
Email: duttav@daksh.com
Website: www.daksh.com
Company Head
Mr. Sanjeev Aggarwal
CEO
Contact
Ms. Vibha Dutta
Deputy Manager - Corporate Communications
Year Establishment 2000
Company Profile
Headquartered in New Delhi (NCR), India, with a 6000 plus, strong workforce, Daksh is a leading provider of Business Process Outsourcing Services to Fortune 500 companies in the area of transaction processing and customer interfacing services. With 5 service delivery centers, 4 in India (3 in New Delhi (NCR) and 1 in Mumbai) and 1 in Manila, Philippines, Daksh services clients in the Banking Financial Services & Insurance, Hi-Tech, Telecom, Retail and Travel & Hospitality verticals.
Daksh, an IBM subsidiary, offers a range of integrated customer care services including the taking of inbound calls and emails on customer service and technical support, outbound collections and telemarketing support, real-time chat, knowledge management, Customer Relationship Management architecture and other value added services, such as customer feedback programs, data analysis and reporting.
One of the leading business process outsourcing companies in India, Daksh has the sole distinction of earning scale and profitability together. A formidable list of clients that are market leaders in their domain, leading venture capitalists, robust infrastructure, and an experienced leadership team have helped Daksh become a leader in the industry.
Daksh’s key differentiators are its team of professionals, a proven process transitioning methodology and facilities that are on par with world standards. The company complements its strong global orientation with a thorough understanding of the Indian operating environment.
Daksh is a leading provider of transaction processing and customer care services to Fortune 500 clients. One of the top two contact centers in India, as per the Nasscom ranking, Daksh has the sole distinction of earning scale and profitability together.
Daksh was conceived and is led by senior executives from Motorola, Compaq, 3Com, Accenture, Pepsi, Unilever and EDS. With a formidable list of clients, world’s leading venture capitalists, superior infrastructure and technology, and a successful business model, Daksh
Vertical Segment
• Healthcare
• Retail
• Hospitality
• Insurance
• Telecom (Services)
• Telecom (Equipment)
• Transportation
• IT
• Financial Services
• Banking
IT Enabled Services
• Claims Processing
• Payroll Services
• General Accounting
• Web Sales & Marketing
• Benefits Administration
• Customer Care
• Telesales/Telemarketing
Quality Certification
• COPC User Version 3.1
Markets
• Germany
• UK
• US