GE Capital Services India
GE Tower, Sector Road, Sector - 53, DLF Phase V,
Gurgaon, Haryana-122002
Phone:5022000,Fax: 5022205
Email: paroma.chowdhury@ge.com
Website: www.gecisglobal.com
Company Head
Mr. Pramod Bhasin
CEO
Contact
Ms. Paroma Chowdhary
Vice President
Employees
Software:650;
Year Establishment 1996
Company Profile
GecisGecis is a pioneer and market leader in the Business and Technology services industry. Gecis (formerly GE Capital International Services) began in 1997 as a customer-support center for General Electric (GE). In December 2004, GE reached an agreement with two leading private-equity firms, General Atlantic Partners and Oak Hill Capital Partners, under which the firms acquired a major stake in Gecis, making it the largest business-process services organization headquartered in India serving GE as well as other global corporations.
Gecis has grown from a fledgling company, employing around 80 people in 1997, to one with an employee base of over 17,000 people globally, with revenues of US$426 million in 2004. The company has a global footprint with delivery centers located in India, China, Hungary and Mexico. The key strategy of Gecis has been to develop product expertise in select Industry Verticals, new technology rollout and expansion into new Geographies.
Gecis provides a wide range of business-process services and technology solutions including Finance & Accounting, Customer Service, Collections, Document Management, Managed IT Services, Software, Analytics, Content Solutions, and Supply Chain Management. Its mission is to make companies more productive by performing a wide range of business-support processes at high quality and low cost, enabling clients to save money and focus on their core competencies.
The business delivery model at Gecis is based on speed, simplicity, and a constant quest for Six Sigma quality. The company is known for its commitment to high quality and low cost, global delivery capability, proven transition and engagement models, and process re-engineering skills.
Vertical Segment
• Manufacturing (Process)
• Manufacturing (Discrete)
• Power & Energy
• Insurance
• Retail
• Transportation
• Banking
• Healthcare
• Financial Services
Business Continuity
Gecis has a well-defined BCP process in place. BCP solution design is an integral part of the Gecis transition methodology. Based on the criticality of the process and client requirements, the BCP design is agreed upon as a part of the deal. Gecis has a dedicated BCP team headed by a Crisis Management Leader. The BCP command center at each site, takes control in case of any crisis.
Gecis conducts 2 types of Tests to ensure BCP –
Hot Tests – Quarterly
Hot Tests are conducted to check for readiness of recovery seats for production. It also checks for the readiness of the required software applications.
Cold Tests – Monthly
These tests are conducted to check local applications on identified locations/machines for identified Processes.
IT Services
• Enterprise application integration
• IT Consulting
• QA & Testing services
• Technology services
• ERP Solutions & services
• Systems Integrators
• SCM Solutions & Services
• Custom Application/Development and Maintenance
• Elearning Solution & Services
• Network Management Solution & Services
• CRM Solutions & Services
• Packaged S/W installation & Support
• Business Intelligence/Data Mining & Data Warehousing
IT & Telecom Infrastructure
Direct Fiber Connectivity to US, Europe and Australia::
- Enables redundancy for links and equipment
- Provides diverse carriers, routing and landing stationsllows automatic failovers and re-routing
- Provides dynamic voice data bandwidth allocation
State-of-the-Art Platforms:
- Workforce management and Workflow tools
- Dialers, intelligent call routing, call recording
- Computer Telephony Integration (CTI)
Extensive Technology Infrastructure:
- 24*7 infrastructure and monitoring
- 500+ servers and over 10,000 desktops
- Fully redundant data storage boxes
Industry Certifications:
- Certified on information security management with BS7799 certification
IT Enabled Services
• Financial Management
• Database Marketing/ Customer Analysis
• Cheque Processing
• Accounting Transactions
• Tax Consulting, Compliance
• Financial Analysis
• Document Management
• Claims Processing
• Customer Care
• Animation
• Benefits Administration
• Risk Management
• Network Management
• Financial Reporting
• Billing Services
• Records Management
• Telesales/Telemarketing
• Credit/Debit Card Services
• Content Management, Managed IT Services, Analytics, etc.
• Digitization (including GIS)
• Education & Training
• Accounts Payables, Accounts Recs
• General Accounting
• Payroll Services
Quality Certification
• HIPAA
• BS 7799
• Six Sigma
Collaboration
Gecis has alliances with Xerox, Oracle, Cable & Wireless, ISS, Avaya, VSNL and tie-ups with leading Consulting firms, Big 4 Accounting Firms & Industry-specific consultants
Markets
• Australia
• Austria
• Belgium
• Canada
• China
• France
• Germany
• Hong Kong
• Italy
• Japan
• Netherlands
• Spain
• Sweden
• Switzerland
• UK
• US