Indecomm Global Services
East Land Chambers, # 30, Laskar Hosur Road, Adugodi Post,Bangalore, Karnataka-560030
Phone:22489260,Fax: 22227974
Email: derek@indecommglobal.com
Website: www.indecommglobal.com
Company Head
Mr. Naresh Ponnapa
CEO
Contact
Mr. Derek Rattansey
Assistant Manager Marketing
Employees
Software:50;
Year Establishment 2001
Company Profile
Indecomm Global Services provides business process outsourcing services to companies in the benefits administration, healthcare and financial services industries. Through its offshore-based operations it offers clients both scale and cost advantages. In addition, it has a proven track record in areas such as title insurance services processing, claims processing, employee and healthcare benefits administration and item processing. The company combines its expertise in technologies like imaging and workflow with a deep knowledge of processes and domain areas. The result is significant measurable business gains for its clients. With the experience of working with over 25 clients across the globe, it has built a wide array of services and competencies that it brings to bear to deliver unmatched value to its clients. The company does not believe that 'one size fits all' and hence customizes solutions that best suits the client’s needs. It has traditionally had a strong focus on leveraging technology on all its engagements. Its intense focus on technology helps it achieve an edge that no other company in its space in India has been able to achieve – the ability to use technology to improve productivity and reduce the dependency on human labor. The company has a state-of-the-art data capture facility in Bangalore, India, that can seat 1800 FTEs. It processes over 60 million transactions annually and has the capacity to scale rapidly. It has a 100 percent client retention rate and an enviable repeat order proportion.
Vertical Segment
• Insurance
• Banking
• Retail
• Financial Services
• Healthcare
• Education
Business Continuity
An actionable disaster recovery plan for site outage is in place to address all business continuity needs. The business continuity and disaster recovery plans are mock tested to ensure quick recovery in case of a breakdown. All tests are documented and compared against set standards. Proactive steps are taken by the company to prevent the occurrence of any event. These actions ensure that, in the eventuality of an unlikely event, the impact on operations is minimal. The business continuity plan addresses actions to restore operations at mutually agreed time frames. Depending on the impact of the disaster, measures to contain damage are listed along with the person responsible for carrying out the same. The disaster recovery plan addresses issues and actions that need to be taken to ensure total recovery.
Measures to ensure continuity include mirroring of hard disks in real-time mode; backup center is located in a different building with duplicated hardware/ software and connectivity; production/accumulated data files are transferred and applied to the disaster recovery site once a day; cold backups of the production file systems are restored at the disaster recovery site, once a week or whenever software is changed; redundant lines are maintained to provide for connectivity failures; power failure recovery is provided through backup generators and battery backups. The BCP plan is reviewed every six months and updated whenever the systems, operational procedures, infrastructure, business processes are changed. The plan is also reviewed whenever a new business process is implemented, modified, new systems rolled out or when systems are changed.
IT Services
• Document Solutions & Imaging
IT & Telecom Infrastructure
The company has in place a centralized network and systems management with IT secure network (L3 Backbone); a 3 mbps link with data circuit architecture designed for high bandwidth and redundancy; high security firewall. Hardware technology includes IBM XSeries servers, Acer Veriton desktops, Routers from CISCO, CISCO L2 and L3 Catalyst series switches. Indecomm uses a combination of off-the-shelf software packages complemented by in-house application development.
IT Enabled Services
• Payroll Services
• Benefits Administration
• Document Management
• Claims Processing
• EDI(Electronic Data Interchange)
• Records Management
• Cheque Processing
• Credit/Debit Card Services
IT Projects
• Customer Query Response System - Indecomm offered to take over the process of customer query handling for a multinational bank. This included clearing the accumulated backlog, streamlining and administering the process
• Cash Management Services - Introduce Cash Management services through the use of lockbox solutions and truncated check systems
Quality Certification
• ISO 9001
Collaboration
BridgeHRO - Partner - HR Outsourcing
Markets
• Australia
• India
• Singapore
• US