Opening for Customer Care Representative at Motif Infotech
Customer Care Representative – Inbound Voice
Job Location: Noida - India
Job Code: NCCR1
Job Title: Customer Care Representative – Inbound Voice
Job Description:
Inbound sales, Customer Support & Outbound calling
Competency Requirements:
Good Communication skills in Hindi & English
Proficient in handling customer / sales queries and objection handling - price /
item / pre-sales / delivery
Basic knowledge of computers and Internet
Willingness to work in 8:30 am – 11 pm window Weekly off: 1 day
(Rotational) and not necessarily (Saturday / Sunday)
No night shifts
Working days: 6 days a week
Work Experience: Freshers / Experienced
Job Qualification: Graduate / Undergraduate
Motif India Infotech Pvt. Ltd.
1A, Wall Street - 2, Near Gujarat College,
Ahmedabad, Gujarat-380006
Phone:26569828,Fax: 26563825
Email: info@motifinc.com
Website: www.motifinc.com
Company Head
Mr. Kaushal Mehta
CEO
Contact
Mr. Samir Parekh
Head - Marketing
Year Establishment 2000
Company Profile
Motif India Infotech Pvt Ltd, a wholly owned subsidiary of Motif Inc USA, is a BPO company. It provides offshore outsourcing solutions to Fortune 500 companies through its state-of-the-art centers in India. Motif offers a range of integrated BPO services including transaction processing, e-mail management, voice support and technical helpdesk. The founders of Motif are ex-employees of Intel Corp and Sun Microsystems Inc. Motif is funded by leading Wall Street and Silicon Valley investment companies. Its success lies in using an effective combination of people, processes and technology, strengthened by quality teamwork and innovative tools. This has helped Motif achieve long-term relationships with its clients. The company's management team has over 100 years of combined experience with global organizations such as Intel Corp, Sun Microsystems Inc and AT&T. Its onsite US lead trainer has over a decade of call center training experience with top
US corporations. The company has a diverse business transition team with expertise in operations and training and a registered onsite COPC coordinator to ensure consistent performance across all processes. Motif is pursuing BS 7799 certification and is implementing Six Sigma. All its customer care representatives (CCRs) are college graduates. Motif provides BPO services to blue chip clients through its strategic partners, PRC, in the US. Some of its services include high end transaction processing to a large US investment banking firm offering stock transfer services, benefits administration and HR reconciliation, and customer care services one of the largest online auction companies in the world and leading online travel companies in the US. Some of Motif’s differentiating factors are management team with international experience, domain expertise and established processes, 100 percent client retention to date, ranked amongst top 10 BPO companies to work for in India, and is one of India's few profitable BPO companies.
Vertical Segment
• Banking
• Insurance
• Travel, ecommerce
• Financial Services
Business Continuity
Motif centers have a modular design and each section has its own independent power supply (separate transformers, UPS and cabling) to ensure availability of power at all times. In addition, it has installed independent UPS with over one hour back up time for every workstation and server. In case of extended power failure, it has a dedicated diesel generator set as back up for captive power. Motif has used Lucent CAT 6 cabling to network for its centers. It has an uptime of 99.9% for internal networks and has additional on-site redundant equipment such as spare routers, switches, firewalls, workstations, etc. for continuity of operations. The company has multiple IPLCs on the Trans-Atlantic and Trans-Pacific routes for redundancy purpose. Motif has multiple centers in India with a capacity for over 1,000 agents and all centers are interconnected via optic fiber cables. To build additional redundancy in its operations in India, Motif plans to expand and set up more centers across India.
IT & Telecom Infrastructure
Motif has state-of-the-art operational centers in India, which incorporate leading edge technology to provide 24x7 services. It uses Sun and Dell Poweredge series servers, Avaya Callmaster V Digital Telephones, Lucent PBX, Witness Voice Logger, Cisco compression unit, Cisco routers, firewall and switches, Lucent CAT 6 cabling, fiber optic terminations and multiple International Private Lease Circuits. Motif
facilities are well protected by CCTV, card reader access system and advanced fire detection and protection systems.
IT Enabled Services
• Customer Care
• Telesales/Telemarketing
• Records Management
• Financial Analysis
• Benefits Administration
Markets
• Australia
• Canada
• UK
• US
To Apply Log in to
http://www.motifinc.com/?q=Careers/