i-Vantage India Private Limited
501, Trendset Towers, Road No.2, Banjara Hills,Hyderabad, Andhra Pradesh-500034
Phone:23544450, 23543102,Fax: 23543704
Email: ragrawal@i-vantage.com
Website: www.i-vantage.com
Company Head
Mr. Rajesh Agrawal
CEO
Contact
Mr. Mahendra Penumathsa
Director of Business Development
Employees
Software:100;
Year Establishment 2001
Company Profile
i-Vantage Inc is a leading global outsourcing services provider with three business lines. These are technical services comprising software product development and maintenance services; call center/BPO services comprising inbound technical support/customer service, outbound tele-marketing, and data entry/processing services; and global InServe comprising IT/ITES subsidiary setup and management services for customers interested in retaining control over resources, IP, and processes while saving costs over outsourcing. The company's customers are located in the US, Canada, UK and Australia where it has local account management offices. Its delivery centers are located in Hyderabad (India), Kolkata (India) and Manila (the Philippines). Clients range from Fortune 100 companies to small technology startups. i-Vantage is an ISO 9001 certified company and customers often select it because it has a clear path to a captive/subsidiary solution in the future with the flexibility of starting small in an outsourced manner. Its senior management team has over 100 years of global outsourcing experience in companies such as General Electric, Xerox, Deloitte and Touche, Price-Waterhouse Coopers, IBM, Bank or America, etc. This experience directly relates to the high quality, efficiency, and integrity standards the company holds. Summarily, the company's our broad based and end-to-end services allow customers to partner with a company that has the capability of integrating IT/ITES capabilities and has a long term view of global outsourcing with a 'prove it first' approach.
Vertical Segment
• Transportation
• Healthcare
• Manufacturing (Process)
• Retail
• Insurance
• Manufacturing (Discrete)
• Financial Services
Business Continuity
i-Vantage’s services are often in the critical path of our customer’s business. As such, it has implemented structured disaster recovery plans including: daily backups, offsite storage, and a DR escalation management team. From a network perspective, it has redundant lines (different vendors) connecting India and the US/UK. From a facilities perspective, i-Vantage has multiple delivery locations across the globe including 2 locations in India and 1 location in the Philippines. These locations have the capability of mirroring each other in a business continuity mode. Multiple account management locations in the US, Canada, and UK also ensure that communication pathways with the customer will remain open in the event of a disaster.
IT Products
• SCS Business Intelligence
• WOSYST
• BPO
• EdgePC
• AutoDX
IT Services
• Business Intelligence/Data Mining & Data Warehousing
• Network Management Solution & Services
• IT Consulting
• Packaged S/W installation & Support
• Custom Application/Development and Maintenance
• QA & Testing services
• Mobile and Wireless Solutions
• eBusiness solution & services
• CRM Solutions & Services
IT & Telecom Infrastructure
i-Vantage has world-class IT/Telecom infrastructure in its three delivery locations. It has over 8 mbps of dedicated (point to point) IPLCs between India and the US/UK locations. Its call center is in the same building as VSNL’s east Indian gateway, putting it directly on the Indian telecom backbone. The company's LAN/WAN/server infrastructure includes several Cisco routers, firewalls, switches, and Microsoft NT/Windows 2000 boxes.
IT Enabled Services
• Accounting Transactions
• Claims Processing
• Telesales/Telemarketing
• Customer Care
• Billing Services
• Database Marketing/ Customer Analysis
• Digitization (including GIS)
• Web Sales & Marketing
IT Projects
• Netlocus Toolbar - Internet based search engine technology
• Auto-DX - Handheld and Internet based automotive exchange
• Field Service Store and Forward - Handheld field engineer dispatch and debrief system
• SCS Business Intelligence - Dashboard and OLAP system for healthcare
• ADP BPO - CRM automation software for automotive dealers
Quality Certification
• ISO 9001
Collaboration
- Outsourcebiz
- Xcela
- BNKe Solutions
- e-Code
- ASRD
Markets
• Canada
• China
• India
• Philippines
• UK
• US